IT Global Service Center Administrator

IT Global Service Center Administrator
United Kingdom

Job Description

IT Global Service Center Administrator – Glasgow

Summary:

Velocity Technology Solutions is looking for an IT support person to join their Glasgow team. The role would suit a recent ambitious IT graduate with strong IT knowledge and excellent communication and problem solving skills.

Responsibilities:

  • Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users.

  • Responsible for resolving problems or questions from Velocity customers worldwide:

    • In a friendly way.

    • With a professional approach.

    • Explaining solutions to end-users in an understandable, non-technical, user friendly manner.

  • To understand and support the service and the related technical environment, with the ability to quickly and accurately define and resolve technical problems.

  • Responsible for daily activity management including activities covering:

    • Backup services, raising/resolving issues with the backup jobs.

    • Server security updates.

    • Preventative maintenance and checks.

  • Responsible for monitoring Velocity customer environments and reporting and investigating any resulting issues.

  • Reviewing and implementing user, server and network change requests.

  • Performing facilities related tasks.

  • To strive for continuous learning and train for professional certifications.

  • To perform other duties as required.

Job Requirements

  • Must hold an appropriate IT qualification, and/or (or be working towards) other professional certifications such as MCSA, CCNA etc.

  • Good technical understanding and experience.

  • Able to cope with multiple problems in a calm and professional manner.

  • Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS).

  • Good verbal communication skills.

  • Work well in a team and enjoy helping others.

  • Friendly and approachable.

  • Precision, professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach.

  • Flexibility in working hours is vital to this position:

    • You will be required to work in a rotating shift pattern.

    • In the event of a colleague being absent from work you may be requested to cover their shift at short notice.

Desirable:

  • Working knowledge of ITIL processes.

  • Knowledge of Veritas Backup Solution, Microsoft Office 365, Active Directory, Exchange Server, PC / Server hardware and Remote Access.

  • Basic understanding of ERP software such as JD Edwards, SAP, Oracle E-Business and MS Dynamics.

Please submit your resume to paul.gildea@velocitycloud.com

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