Practice Lead - Infor

Practice Lead - Infor
India

Job Description

Velocity Technology Solutions is expanding and is adding an experienced Practice Lead – Infor to join our dynamic and highly successful team. We are currently interviewing for an experienced Practice Lead - Infor for our global team. Velocity offers Cloud services across public, private and hybrid cloud environments and is an Advanced AWS partner.

Objective:

This position will be responsible for Lawson S3 applications running on various operating systems and associated subsystems in test and production servers/environments. This individual will provide leadership for technical resources supporting system-level support of multi-user systems, hardware and software tools, including
maintenance and support of these applications. Applications include but are not limited to: Lawson System Foundation with S3 applications, Websphere, MSCM, LBI, EDI, Process Flow, Landmark and CloudSuite.

Responsibilities:

  • Candidate must be familiar with technical support industry standards and practices, and they must have worked in technical support roles in the past.
  • Manage minor and major CLM projects on technical fronts
  • Responsible for effort estimation of the projects
  • Responsible for identifying, assessing and monitoring the lead time for each technical stages during systems upgrades
  • Troubleshooting complex issues faced during the project and provide the required directions and support to the tech leads
  • Actively work with other teams, such as provisioning, networking, database, etc to ensure project requirements efficiently
  • Have customer interactions as Tech Manager of the project
  • Monitor and control the tech tasks of the project and ensure the collaboration within techs involved in the project team
  • Conduct regular reviews of tech leads and their project performances
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals for Resource utilization
  • Oversee daily operations, including schedules, escalations, reporting, coaching and training plans
  • Maintain performance metrics and survey targets for quality service delivery
  • Administer and create, where possible, authorized procedures and adjust these where guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise
  • Design solutions, processes and procedures to install, configure, and upgrade Applications,Peripherals, and Interfaces.
  • Actively work with other technical staff, such as networking, to drive architecture decisions for application implementation, and management
  • Familiarity with software and hardware troubleshooting, service, and repair is a must.
  • Write and maintain documentation and procedures that are relevant across all technical areas for the line of business
  • Ability to work regularly scheduled shifts and provide on call support
  • After hours coverage for critical issues as needed
  • Being able to resolve the issues of customers and employees, to motivate a team, and identify problems and recommend improvements to technical support processes are vital

Job Requirements

Requirements:

● 7 years’ experience and training in Lawson software business applications
● College degree in a related field or equivalent experience
● Previous customer support experience, preferably in the Lawson Software arena
● Expert Knowledge of UNIX and Windows operating systems
● Ability to work independently and efficiently to meet deadlines.
● Excellent organization/time management skills
● Ability to drive/work in a multi-user/multi-client environment on different platforms
● Expert Knowledge of tools, techniques and good practices for protecting the integrity of corporate data and processing
● Ability to work in a fast-paced environment with multiple deadlines
● Ability to work and lead cohesively in a team environment and act as a knowledge expert
● Experience with scripting languages and technologies (e.g. Perl, Python, VBScript, PowerShell,WMI, ADSI).
● Knowledge of hardware/software performance testing methodologies
● Knowledge of project implementation methodologies and ITIL processes
● Knowledge of cloud computing and its allied processes
● Strong leadership qualities
● Excellent verbal and written communication skills
● Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other ​applicable ​data protection legislation

Skills:
● Cloud Suite 10.x and greater
● Lawson S3 version 9.0.1 and greater
● Landmark Administration
● ESS, MSS
● BSI TaxFactory
● Landmark Application Troubleshooting (global HR/LTM/etc)
● IBI,LBI, MSCM, LDAP, Lawson 9.0 Security, RSS, EDI, Lawson Smart Office, Landmark,Strategic Sourcing, PSA, ISS, Lawson Processflow Integrator and Infor Process Automation
● Lawson MS Add-ins
● Cloud Accreditation or Certification Preferred, AWS, OCI, Azure, Google
● 4GL Cobol, Java, Perl, SQL, .Net, Powershell, Python, Django, Ruby, Rails, C++, Go, Puppet
● Windows, Unix and Linux Administration
● Oracle and SQL administration knowledge

Apply Now
USA

US Jobs

UK

UK Jobs

India

IN Jobs

Singapore

SI Jobs

© Velocity Technology Solutions, Inc. All Rights Reserved. | Powered by Adverto Inc.

Not the right opportunity?

Connect with our recruiters