Trainee - Infor

Trainee - Infor
India

Job Description

Velocity Technology Solutions is expanding and is adding an experienced Trainee -Infor to join our dynamic and highly successful team. We are currently interviewing for an experienced Trainee -Infor for our global team. Velocity offers Cloud services across public, private and hybrid cloud environments and is an Advanced AWS partner.

Objective:
Velocity Technology Solutions is looking for a Trainee – Infor located in our Pune, India office. This person is responsible to provide Infor S3 support.
Responsibilities:
 Handle incoming issues from customers which are reported electronically via a ticketing system
 Accurately describe and maintain status of each issue entered in an issue database
 Troubleshoot and resolve incidents /problems
 Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise
 Actively work with cross functional teams
 Write and maintain process documentation
 Ability to work regularly scheduled shifts
 After-hours coverage for critical software issues as needed

Job Requirements

Requirements:
 Bachelor’s degree - BE / BCA / MCA / BCS / BSc
 0 to 6 months’ experience and training in Infor S3 software business applications or any equivalent ERP applications
 Previous customer support experience with any ERP system support will be an added advantage
 Strong appetite for knowledge and desire to learn & excel
 Knowledge of business processes and ERP processes
 Ability to work in a fast-paced environment
 Ability to work cohesively in a team environment and act as a team player
 Positive attitude, dedication and consistency are the key parameters
 Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation

Skills:
 Good English Proficiency - excellent verbal and written communication skills
 Willingness to learn new things and technology

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